P.S I Fudge You
1. Application of these terms and conditions
These terms and conditions apply to our website, (Website).
In these terms and conditions, ‘you’ and ‘your’ means the person using the Website and ‘we’, ‘us’ and ‘our’ means P.S I Fudge You, further details of which are set out below:
P.S I Fudge You, a company registered in England and Wales
Company registration number: 09897485
Registered office address: 12 Forge Way, North Hykeham, Lincoln. LN6 9ZS
Email: [email protected]
Your use of the Website and any order for goods or services that you may place through the Website is subject to these terms and conditions. If you have any questions about these terms and conditions, then please contact us before proceeding with any order.
We reserve the right to vary our terms and conditions from time to time, and any changeswill take effect from the time they are uploaded to the website, and we will endeavour at that time to give notice of the change by placing a notification on the Website. Any variations of the terms and conditions will not apply retrospectively to any use of the Website or order placed before we upload the varied terms and conditions. Do please check these terms and conditions whenever you visit the Website.
2. Orders
THE ORDER PROCESS
Your submission of an order through the Website will be a request for us to provide you with your choice of our products. If the product you have ordered is not available, we will take reasonable endeavours to contact you to discuss a substitution for a similar product or to cancel your order and process a refund.
We do have to reserve the right to decline orders where, for example, it is for delivery to a territory that we are not presently able to supply to or we have difficulty authorising your payment instruction.
Our system will generate an electronic confirmation of receipt of your order so that you know when this has been successfully submitted, but this confirmation will not form a legal commitment on our part. When we accept your order, we will send you a separate electronic notification of acceptance at which point a legally binding contract will be formed between us.
Do please check your order carefully before submitting this as when we accept your order our obligation will only relate to the goods (including quantity and delivery details) as set out in your order. We cannot accept liability for any errors, such as an incorrectly stated address or order quantity or wrong selection of product, and you will still be obliged to pay us for the goods that you have ordered (subject to these terms and conditions).
If you do notice an error in your order after it has been submitted, then please contact us immediately so that we can see if we can arrange a cancellation or change to your order but be aware that we may not be able to do so. This does not affect your statutory rights.
NATURE OF THE GOODS AND SERVICES
Our products may contain traces of nuts. We cannot guarantee that our products, whether stated to contain nuts, are made in a nut free environment. If you have any concerns about possible allergens, please contact us before you place your order.
If you would like to place an order with us from outside of the UK and Channel Islands, European Union and European Economic Area but are not sure if we can deliver to you, then please do contact us so that we can discuss your requirements.
3. Payment
All orders must be paid for in full in advance before your order can be accepted, with the acceptable methods of payment set out on the Website.
The price of the products and our delivery charges will be as quoted on the Website and will be confirmed to you on screen before you submit your order. This figure will include any VAT payable in respect of the order as at the date of the order. Except in cases of obvious error (see below), you will only be required to pay the amount quoted before you submit your order.
If we change our pricing structure, any such changes will not apply to existing orders that we have already accepted. If we have not already accepted your order when the price change takes effect, we will contact you first to discuss your order and to confirm that you are happy to proceed at the revised price.
4. Delivery
Hermes will act as our distribution agent. The expected delivery time and price of delivery will be shown to you as part of the ordering process before you submit your order, and you can change your preference before you submit your order. Please see the Website for further details.
Any orders placed will usually be dispatched within 3 working days.
We will endeavour to fulfil your order by the delivery date shown on the Website summary of your order before it was placed by you or as may be set out in the notice of acceptance of your order, but in any event, we will endeavour to fulfil all orders within 10 days of acceptance (unless this is a bespoke order, with a specified date for delivery). If we become aware of any exceptional circumstances causing delays in fulfilling your order, we will endeavour to contact you to keep you informed of the anticipated delivery date.
Unfortunately, despite our best efforts, delivery dates cannot be guaranteed. Thus, time is not of the essence of delivery. Unfortunately, we cannot accept any liability for any failure or delay in fulfilling your order caused by any error in your order or by circumstances beyond our reasonable control (such as, but not limited to, flood or other adverse weather conditions, accident, traffic congestion, obstruction of access, terrorism, or industrial action).
We will be responsible for any loss or damage to the products prior to their delivery to you.
The products will be at your risk and responsibility from completion of delivery to the address that you provided with your order.
5. Refund policy
In the unlikely event that we have made an error in the preparation of your ordered products, or any of the products are not as described, or are faulty or damaged in delivery to you, or any part of your order is missing, then please contact us so that we can discuss the issue with you and whether and how you can obtain a replacement or refund of the affected products.
In the first instance, please contact us by [sending us an email, setting out the details of your order (including date and order number) and the nature of the problem to: [email protected]
This is without prejudice to your statutory rights which may include the right to reject the delivery and to obtain a full refund. At P.S I Fudge You, we offer a no-quibble satisfaction guarantee with your purchase. Therefore, if for any reason you are not satisfied with our products, you can return them to
us within 14 days of delivery. Please note that you will need to be responsible for arranging the return of the products to us at your own cost, with proof of postage recommended.
In addition to our no-quibble satisfaction guarantee, you have the statutory right to cancel the contract entered with us by giving us written notice of cancellation within 14 calendar days after the day on which the goods were delivered to the address that you provided in the order. Subsequently, you must return the goods to us, in their original condition and packaging, no later than 14 calendar days after the day on which you let us know that you
wish to cancel the contract.
If you are cancelling a bespoke order within 3 weeks of the delivery date, then please be aware that your deposit will be non-refundable due t ingredients being purchased etc.
In order to cancel the contract, please contact us at [email protected] and return the goods to:
P.S I Fudge You, 12 Forge Way, North Hykeham, Lincoln. LN6 9ZS.
6. Complaints
We aim to provide you with the highest quality products and excellent customer service. However, if for any reason you wish to make a complaint, please contact P.S I Fudge You by email, the details of which are set out above, or via our website.
We will endeavour to resolve your complaint within 7 days.
7. Law and jurisdiction
These terms and conditions and all contracts between us the subject of these terms and conditions are governed by English law and any disputes are subject to the exclusive jurisdiction of the courts of England. This does not affect any mandatory non-excludable consumer laws applicable to you when you place an order from outside of the UK which we accept.